Privacy policy

PROPHARMA d.o.o., Slovenska 1, 10000 Zagreb, Croatia, VAT ID: 50531897985 (hereinafter referred to as PROPHARMA d.o.o.) welcomes your visit to our website and your interest in our company.

We take the protection of your personal data seriously and are committed to safeguarding your personal information in accordance with the General Data Protection Regulation (GDPR). PROPHARMA d.o.o. recognizes the importance of privacy, data security, and data protection, and we want you to feel comfortable when visiting our website. When we collect your personal data or when you share it with us, we use it in accordance with this Privacy Policy.

This Privacy Policy explains:

  • What personal data is, what data we collect, and how we use it

  • The legal basis for collecting your personal data

  • How long PROPHARMA d.o.o. retains your personal data

  • Who can access your personal data

  • Whether your personal data is secure

  • Social media logins

  • How you can view, check, modify, or delete the personal data you provided

  • Our policy regarding the collection of data from minors using our website

  • Cookies – how and why we use them

  • Can the Privacy Policy be changed later

  • Your rights and choices

  • Why you must accept the terms of this Privacy Statement

  • Contact


What is personal data, what data do we collect, and how do we use it?

Personal data refers to information related to you that can identify you directly (e.g. your full name) or indirectly (e.g. via pseudonyms like a unique ID number). This includes your name, address, age, email address, and phone number. It may also include numeric identifiers like your IP address, MAC address, or cookies.

We collect only the data that you choose to provide or the data necessary to provide or improve our services. We collect data through our website, applications, social media, and other channels.

You provide data directly (e.g. by creating an account, contacting us, making purchases on our site, or using our services). We may also collect data using cookies to understand how you use our platforms.

You may provide your email address, name, phone number, and other details so that we can share information about our products, surveys, promotions, or newsletters. We use your personal data solely for business operations, service management, support, and feedback, and to prevent breaches of security, law, or contractual terms.

Your data is used for processing orders, conducting promotions, responding to inquiries, offering loyalty programs, sending marketing materials (if requested), conducting analysis, and gathering statistics.


Legal basis for collecting your personal data

Depending on the purpose, the legal basis for processing your data may include: your consent, legitimate interest (e.g. improving services, preventing fraud, ensuring platform security), contractual necessity (e.g. fulfilling a service), or legal obligations.


Retention period of your personal data

Your personal data submitted through our website is stored in our databases. Data is retained only for as long as necessary to address your inquiry, improve services, and comply with applicable laws.

Retention depends on the context:

  • For purchases, data is retained during the contractual relationship

  • For promotions, during the promotional period

  • For inquiries, until resolved

  • For newsletter subscriptions, until you unsubscribe

  • For cookies, as long as needed for their purpose

We may retain data even after service use ends, if required for legal obligations, rights management, or statistical purposes. Once data is no longer needed, it will be deleted. You have the right to request deletion at any time.


Who can access your personal data?

Data may be shared within PROPHARMA d.o.o. for legal compliance, fraud prevention, or platform security. We will not share your data with partners for marketing purposes without your explicit consent.

Trusted third-party providers (e.g. IT support, delivery services, payment processors) may process data on our behalf under strict confidentiality and security agreements.

We may disclose data to law enforcement in cases such as:

  • Legal obligations

  • Legal proceedings

  • Compliance with judicial processes

  • Protection of PROPHARMA d.o.o., customers, or the public


Is your personal data secure?

Yes. We protect your data and take appropriate measures to prevent unauthorized access.


Social media logins

You may log in via social media. What data you share depends on your settings on that platform. Be mindful that content shared on social media is public. Avoid sharing sensitive personal data and review each platform’s privacy policy.


How can you view, check, modify or delete your personal data?

You can contact us at info@propharma.hr to access, correct, delete, or modify your personal data.


Policy on data from minors

We place great importance on protecting minors' privacy. We do not process personal data of minors under 16 without parental consent. We urge parents to monitor their children's online activity and guide them on safe data sharing. Parents/guardians can review, change, or delete their child’s personal data at any time.


Cookies – how and why we use them

Cookies are small text files stored on your device when browsing online, including on PROPHARMA d.o.o.’s website. They help identify your device, enable login, and improve site usage experience. Cookies can also be used for tracking and analytics, both by us and third parties (e.g. ads).

You can manage cookie settings in your browser. Disabling cookies may affect website functionality (e.g. logins).


Can we change the privacy policy?

Yes. PROPHARMA d.o.o. reserves the right to modify this Privacy Policy.


Your rights and choices

We respect your privacy. Your rights include:

  • Right to be informed: clear information about how your data is used

  • Right of access: view your stored personal data

  • Right to rectification: request corrections or updates

  • Right to erasure ("right to be forgotten"): request deletion (unless data retention is legally required)

  • Right to object: object to processing based on legitimate interest or profiling

  • Right to withdraw consent: opt out of direct marketing at any time

  • Right to complain: contact the data protection authority if unsatisfied

  • Right to data portability: transfer your data to another service provider

  • Right to restrict processing: request limited use of your data

To exercise your rights, contact our Data Protection Officer at info@propharma.hr


Why you must accept this privacy statement

We use the internet to collect and process your data, including transfers outside Croatia. This Privacy Statement provides all the information you need to decide whether to use our website and share your data. By visiting our site and communicating electronically, you agree to this policy.

If you request services like newsletters or promotions, we’ll collect additional personal data with your consent. For any questions, please contact us at info@propharma.hr.


Contact

For any questions regarding your personal data, how we process and use it, or to exercise your rights, contact us at info@propharma.hr

PROPHARMA d.o.o.